Privacy policy

Last updated: December 2, 2025

Operated by: Mahdjoub Group LTD (registered in England & Wales)

Movy Shop (“the Website” or “the Services”) is operated by Mahdjoub Group LTD. The Services—including our website, store, and all related features, tools, and content—are powered by Shopify to provide you with a seamless and curated shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, browse, or make a purchase through the Services or otherwise interact with us.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood how we handle your personal information as described below. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs matters relating to your personal information.

1. Information We Collect

We may collect or process the following categories of personal information, depending on your interaction with the Services:

  • Personal details: name, email address, phone number
  • Shipping and billing addresses
  • Payment information: processed securely via Stripe or PayPal. We do not store full credit/debit card numbers or sensitive payment details.
  • Order details: products viewed, added to cart, purchased, returned, or exchanged; transaction history
  • Device and usage data: IP address, browser type, device identifiers, pages visited, and other browsing activity collected via cookies and similar technologies
  • Communications: messages or inquiries you send us via customer support or other channels

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders (including shipping and returns)
  • Provide customer support and respond to your inquiries
  • Enhance and personalize your shopping experience (e.g., product recommendations)
  • Send essential communications, such as order confirmations and shipping updates
  • Detect, prevent, and address fraud, security issues, or illegal activity
  • Comply with legal obligations and enforce our policies

We do not use your personal information for marketing or advertising unless you have explicitly consented to receive promotional communications.

3. Sharing Your Information

We may disclose your personal information to the following trusted third parties for legitimate business purposes:

  • Payment processors: Stripe and PayPal (for secure transaction handling)
  • Shipping and logistics partners: to deliver your orders
  • Fraud prevention and security services
  • Shopify: as our e-commerce platform provider, Shopify receives data necessary to operate the store and may use it in accordance with its Consumer Privacy Policy
  • Legal authorities: if required by law, subpoena, or government request

We **do not sell** your personal information to third parties. We also do not share your data for cross-context behavioral advertising or targeted advertising purposes unless required by law or with your consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance and user experience
  • Remember your preferences (e.g., language, cart items)
  • Analyze site traffic and usage patterns

You can manage or disable cookies through your browser settings, though this may affect certain website functionality.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information. All payment transactions are encrypted and handled by secure third-party processors (Stripe and PayPal). While we take reasonable steps to safeguard your data, please note that no electronic transmission or storage system is 100% secure.

6. Your Privacy Rights

Depending on your location (e.g., UK, EU, or California), you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal information
  • Withdraw consent (where processing is based on consent)
  • Opt out of marketing communications (via the “unsubscribe” link in emails)

To exercise any of these rights, please contact us at business@mahdjoubgroupltd.com. We will verify your identity before processing your request, as required by law.

For data processed by Shopify on our behalf (e.g., via Shop Pay or cross-merchant analytics), you may also exercise certain rights directly through Shopify’s Privacy Portal.

7. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including the United States. When transferring data from the UK or EEA, we rely on appropriate safeguards such as the UK/EU Standard Contractual Clauses or adequacy decisions by relevant authorities.

8. Children’s Privacy

The Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top will be revised accordingly. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have a complaint, please contact us:

📧 Email: business@mahdjoubgroupltd.com
📍 Address:  Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, London, E14 9NN, United Kingdom

You also have the right to lodge a complaint with a supervisory authority in your country of residence if you believe we have mishandled your personal data.