Refund policy

Return & Refund Policy

Operated by: Mahdjoub Group LTD
Company Number: 16569678
Registered in England & Wales

Last updated: 2025

Thank you for shopping at Movy Shop.
We aim to provide a smooth and transparent shopping experience.
This policy explains how returns and refunds are handled.

1. Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original packaging

  • The item must be in the same condition in which it was received

  • You must provide proof of purchase

Items not eligible for return:

  • Personal care items

  • Used or damaged products

  • Final sale items

  • Customized products

2. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Refund processing may take between 5–10 business days

Shipping fees are non-refundable.

3. Exchanges

We replace defective or damaged items at no additional cost.
Contact us within 48 hours if your item arrives damaged.

4. Wrong or Defective Items

If the product is defective or does not match the description:

  • You may request a replacement or a full refund

  • Evidence (photos or video) may be required

5. How to Start a Return

To start a return, please email us at:

📧 business@mahdjoubgroupltd.com

Include:

  • Your name

  • Order number

  • Reason for return

  • Clear photos (if item is defective)

We will respond within 48 hours with the return instructions.

6. Contact

If you have questions about this policy:

📧 business@mahdjoubgroupltd.com
📍 Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, London, E14 9NN